Coahoma teachers and staff will receive customer service training
In an effort to better provide service to students and visitors to campus, Coahoma Community College has announced it will conduct campus-wide customer service training sessions for all faculty and staff. .
Trellis Company, the company behind providing strain and other marketing and registration services for Coahoma, is a 501 (c) (3) nonprofit focused on helping people leverage the power of post-secondary education and learning to improve their quality of life and the communities in which they live.
The sessions will be chaired by Steven Smith of Trellis Company.
Smith has worked in higher education for over 30 years. He was an administrator of academic programs and head of financial aid at the City University of New York. Smith later worked in public relations, political and regulatory affairs, and strategic planning at Texas Guaranteed. From 2005 to 2017, he was vice-president and then president of the College of Culinary Arts Le Cordon Bleu.
According to the company’s website, for more than 40 years, Trellis has served as a student loan guarantor, helping to provide reliable advice and services that help student borrowers successfully repay their federal loans. In addition to being at the forefront of several technologies and services along the way, the company has invested in improving student success programs through numerous grants to colleges, universities and research groups. This strong philanthropic legacy, which evolved until the creation of the Trellis Foundation in 2017, enables them to continually support student outcomes, particularly underserved students, families, institutions and communities where they live.
In 2017 Steve joined Trellis Company as Director of Student Success Initiatives, focusing on student retention and persistence awareness, particularly at institutions serving minorities. He has conducted over 60 customer service training sessions at over 30 higher education institutions. He sits on the University of Houston’s Customer Experience Program Advisory Board.
Marriel C. Hardy, Director of Communications, is delighted that the campus community is receiving this training and believes it will be a win-win for the institution.
âAs Coahoma continues to move forward towards our strategic goals, we don’t want to lose sight of why we are here and what our mission is,â said Hardy. What we learn will help us shape the course of our global initiatives and focus on what really matters to students and those in whom we serve.
Hardy said the training sessions are part of multiple ongoing actions CCC has taken to improve the overall student experience and completion rates.
âThis is why customer service training is so important. We train our employees to deal with some of the most important people in our lives: our students, âsaid Hardy. âWe hope to teach new and improved communication skills. These sessions will give our employees an understanding of the essential factors of customer service and help them understand how to offer a user-friendly approach. “